Terms of use

Terms of Use – Lux Auto Care Pro

Last Updated: June 27, 2025

By using the Lux Auto Care Pro website and services, you agree to the following terms and conditions. Please read these terms carefully before accessing or using our website or services. If you do not agree with these terms, please refrain from using our website or services.

1. Use of Our Website

  • You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others or restrict or inhibit their use and enjoyment of the site.

  • You must be at least 18 years old to use our services or place an order through our website.

  • You are responsible for ensuring that all information provided through our website is accurate, complete, and up-to-date.

  • We reserve the right to modify, suspend, or discontinue the services offered on our website without prior notice.

2. Intellectual Property

  • The content on our website, including text, graphics, logos, images, and videos, is the property of Lux Auto Care Pro and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, or display any part of this content without our written consent.

3. Service Availability

  • The availability of services may vary depending on the location and demand. We make every effort to provide accurate service availability information, but we do not guarantee the availability of services at all times.

  • Lux Auto Care Pro reserves the right to modify or discontinue any services without notice.

4. Pricing and Payment

  • All prices listed on our website are in Canadian Dollars (CAD) and may be subject to change without notice. The final price for any service will be confirmed at the time of booking.

  • We accept payment through secure third-party processors. Payments for services are due upon completion of the service, unless otherwise stated.

Cancellation, Refund, and Service Refusal Policy

Last Updated: June 27, 2025

At Lux Auto Care Pro, we strive to provide exceptional service. However, we understand that situations may arise that require cancellations or adjustments. Below are the terms regarding cancellations, refunds, and service refusals:

1. Cancellation Policy

  • Appointments: If you need to cancel or reschedule an appointment, please provide at least 24 hours' notice. Failure to provide this notice may result in a cancellation fee of up to 50% of the service cost.

  • Service Packages: If you wish to cancel a service package or subscription after purchasing, cancellations must be made within 48 hours of the service being scheduled. After this time, a partial refund or credit may be issued at our discretion, depending on the services already rendered.

2. Refund Policy

  • Completed Services: Once a service is completed, no refund will be issued. This includes services such as detailing, maintenance, performance upgrades, and repairs.

  • Uncompleted or Cancelled Services: If a service is canceled before completion or rescheduled, a refund may be issued for the unused portion of the service. A cancellation fee may apply.

  • Product Returns: If you purchase a product from Lux Auto Care Pro, you may return it within 14 days for a refund, provided the product is unopened and in original condition. If the product is defective or damaged, please contact us to arrange a return or exchange.

  • Service Refund Requests: In the event that you are dissatisfied with the service received, please contact us within 7 days of service completion to discuss your concerns. We will do our best to resolve the issue. In certain circumstances, a partial or full refund may be issued at our discretion.

3. Refusal of Service

  • Lux Auto Care Pro reserves the right to refuse service to any customer at our discretion, particularly if the customer is abusive, disruptive, or if the vehicle is found to be in an unsafe condition.

  • If we determine that a vehicle cannot be serviced due to safety concerns or other reasons, we will notify you immediately and provide an explanation. No charges will be applied in such cases.

4. Force Majeure

We are not liable for delays or failure to perform services due to circumstances beyond our control, including but not limited to weather conditions, natural disasters, or other unforeseen events that may disrupt our operations.

Contact Information

If you have any questions about our terms of use, cancellation policy, or refund policy, please contact us:

Lux Auto Care Pro
8460 Fraser St, Vancouver, BC V5X 0A4, Canada
Email: info@luxautocarepro.com Phone: +16046830818

This document outlines the terms of service for using our website and services. By using the website or booking any service with Lux Auto Care Pro, you agree to be bound by these terms and conditions. Please review them periodically as they may be updated.