Privacy Policy

Privacy Policy – Lux Auto Care Pro

Last Updated: June 27, 2025

At Lux Auto Care Pro, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website or interact with our services. By using our website and services, you agree to the practices described in this policy.

1. Information We Collect

We collect personal information when you visit our website, make inquiries, or use our services. This may include:

  • Personal Identification Information: Name, email address, phone number, billing address, etc.

  • Vehicle Information: Details about your luxury vehicle, including make, model, and service history.

  • Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on the site.

  • Payment Information: We may collect payment information such as credit card details when you make a purchase, but we do not store this information ourselves. Payments are processed through secure third-party payment processors.

2. How We Use Your Information

We use your information for the following purposes:

  • To provide the services you request, such as vehicle detailing, maintenance, and performance tuning.

  • To communicate with you regarding appointments, services, and promotions.

  • To improve our website and services, including analyzing user behavior.

  • To process payments and provide customer support.

3. How We Protect Your Information

We use a variety of security measures to protect your personal data, including encryption and secure servers. We restrict access to personal information to employees and contractors who need it to perform their job duties. However, no method of transmission over the Internet is 100% secure, and while we strive to protect your information, we cannot guarantee its absolute security.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers who assist us in operating our website and conducting our business, such as payment processors and marketing partners. These third parties are required to maintain the confidentiality of your information.

We may also share information if required by law, such as complying with a subpoena or legal process.

5. Your Rights

You have the right to:

  • Access, correct, or delete your personal data.

  • Opt-out of receiving promotional emails by clicking the "unsubscribe" link in emails.

  • Request information about how your data is used and who has access to it.

To exercise any of these rights, please contact us at the contact details below.

6. Retention of Data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal and accounting obligations.

7. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Please review this policy periodically.

Cookie Policy – Lux Auto Care Pro

Last Updated: June 27, 2025

At Lux Auto Care Pro, we use cookies to enhance your experience on our website. By using our website, you consent to the use of cookies as described in this policy.

1. What Are Cookies?

Cookies are small files that are placed on your device when you visit a website. They help the website remember your preferences, improve user experience, and analyze site traffic.

2. Types of Cookies We Use

  • Essential Cookies: These are necessary for the website to function properly. They include cookies that allow you to navigate our site and use its features.

  • Performance Cookies: These cookies collect information about how visitors interact with our website, such as pages visited and time spent on the site. This helps us improve the website's performance.

  • Functional Cookies: These cookies allow us to remember your preferences, such as language settings and other customizations.

  • Advertising Cookies: These cookies track your browsing behavior across different websites and may be used to deliver targeted ads based on your interests.

3. Managing Cookies

You can control how cookies are used by adjusting the settings in your browser. Most browsers allow you to block or delete cookies, but please note that some features of our website may not function properly if cookies are disabled.

4. Third-Party Cookies

We may use third-party services, such as Google Analytics, to collect information about your interactions with our website. These third parties may place cookies on your device, which are governed by their own privacy policies.

5. Changes to This Cookie Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

GDPR Compliance – Lux Auto Care Pro

Last Updated: June 27, 2025

In compliance with the General Data Protection Regulation (GDPR), Lux Auto Care Pro ensures that the personal data of individuals in the European Union (EU) is handled with the utmost care and in accordance with privacy laws. Below is an outline of our GDPR compliance measures:

1. Data Controller Information

The data controller responsible for your personal information is:

Lux Auto Care Pro
8460 Fraser St, Vancouver, BC V5X 0A4, Canada
Email: info@luxautocarepro.com Phone: +16046830818

2. Lawful Basis for Processing

We process personal data based on the following lawful grounds:

  • Consent: By providing your personal information through our website or service inquiries, you consent to the processing of your data as described in our Privacy Policy.

  • Contractual Necessity: We process personal data as required to fulfill a contract, such as providing the services you request.

  • Legitimate Interests: We may process your data based on our legitimate interest in operating our business and providing high-quality services.

3. Rights Under GDPR

As a data subject under GDPR, you have the following rights:

  • Right to Access: You can request access to the personal data we hold about you.

  • Right to Rectification: You can request corrections to any inaccurate or incomplete personal data.

  • Right to Erasure: You can request the deletion of your personal data under certain conditions.

  • Right to Restrict Processing: You can request that we limit the processing of your personal data.

  • Right to Data Portability: You can request a copy of your personal data in a structured, commonly used format.

  • Right to Object: You can object to certain types of processing, including direct marketing.

To exercise any of these rights, please contact us at info@luxautocarepro.com.

4. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. After that period, we will securely delete or anonymize the data.

5. Data Transfers

If you are located in the EU, please be aware that your data may be transferred to countries outside of the EU for processing. We ensure that any such transfers are done in compliance with GDPR and that appropriate safeguards are in place to protect your data.

6. Complaints

If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the relevant data protection authority.

Contact Information

If you have any questions or concerns regarding our privacy practices or GDPR compliance, please contact us:

Lux Auto Care Pro
8460 Fraser St, Vancouver, BC V5X 0A4, Canada
Email: info@luxautocarepro.com Phone: +16046830818